Privacy Policy
Effective Date: January 2, 2026
Company: MIBEC AI LLC, doing business as MIBEC.AI and mibec.ai
Website: https://mibec.ai
Contact: support@mibec.ai
This Privacy Policy explains how MIBEC.AI (“MIBEC.AI,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, contact us, purchase or subscribe to our services, use our AI assistant, participate in a demo, or otherwise interact with us.
By using our website or Services, you agree to this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically through our website and systems, and through third-party service providers.
Information You Provide
We may collect information you submit to us, such as:
Name
Business name
Email address
Phone number
Billing information
Business type or industry
Website URL
Service area
Business hours
Services offered
FAQs, policies, pricing guidance, and other business details
Scheduling preferences
Customer communication preferences
Messages, forms, notes, or support requests you send to us
Business Info Pack Content
If you use our Services, we may collect information used to configure your AI assistant, including services, hours, service areas, FAQs, policies, pricing guidance, tone preferences, intake questions, scheduling instructions, and other business details.
Communications and AI Assistant Data
Depending on your use of the Services, we may process communications data, including:
SMS messages
Call metadata
Voicemail recordings
Voicemail transcripts
Conversation history
Lead details
Appointment or scheduling details
Customer inquiries
AI assistant responses
Opt-in, opt-out, HELP, and STOP-related messaging activity
Payment Information
Payments may be processed by third-party payment processors such as Stripe or payment tools connected through Squarespace. We may receive limited payment-related information, such as payment status, customer name, email, billing details, subscription status, invoice information, and transaction history.
We do not directly store full credit card numbers.
Website and Usage Information
When you visit our website, we or our service providers may collect information such as:
IP address
Device type
Browser type
Pages viewed
Referring URLs
Approximate location
Date and time of visit
Cookie and analytics data
Interactions with website forms or links
2. How We Use Information
We may use information to:
Provide, operate, and improve the Services
Configure and manage AI assistants
Build and update Business Info Packs
Process setup requests, subscriptions, payments, and add-ons
Send onboarding, billing, support, and service-related communications
Respond to questions and support requests
Send voicemail transcripts, lead details, appointment details, or service notifications
Improve assistant accuracy and performance
Maintain security, prevent fraud, and troubleshoot issues
Comply with legal, carrier, payment processor, platform, and regulatory requirements
Enforce our Terms of Service
Analyze website performance and marketing effectiveness
Communicate with you about updates, offers, or services, where permitted
3. How We Share Information
We may share information with third parties as necessary to operate our business and provide the Services.
Service Providers
We may share information with vendors and service providers that help us provide website hosting, payment processing, SMS, phone, voicemail, transcription, AI processing, email, analytics, customer support, security, and other operational services.
These providers may include, for example, website platforms, payment processors, telephony providers, messaging providers, AI service providers, analytics providers, and email or support tools.
Payment Processing
Payment-related information may be processed by Stripe, Squarespace, or other payment providers. Their use of information is governed by their own terms and privacy policies.
Messaging, Telephony, and AI Providers
To provide phone, SMS, voicemail, transcription, and AI assistant functionality, we may process communications through third-party infrastructure providers. This may include transmitting messages, voicemail recordings, transcripts, customer inquiries, business information, and AI prompts or responses as needed to operate the Services.
Legal and Compliance
We may disclose information if required to do so by law, legal process, government request, carrier requirement, platform rule, payment processor requirement, or to protect our rights, users, customers, business, or the public.
Business Transfers
If MIBEC.AI is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction.
4. SMS and Communication Data
If you or your customers interact with an AI assistant by SMS or phone, we may process the communication to provide the Services. This may include message content, phone numbers, timestamps, opt-in and opt-out status, voicemail transcripts, and lead or scheduling details.
End users may opt out of SMS messaging where supported by replying STOP. HELP instructions may also be provided where applicable.
You are responsible for ensuring that your own customer communications comply with applicable laws and that you have appropriate permission to communicate with your customers through the Services.
5. AI Processing
We may use AI models and related service providers to generate responses, summarize voicemails, classify inquiries, capture lead details, and support scheduling or customer engagement workflows.
AI-generated responses may be based on information you provide, Business Info Packs, conversation history, and instructions configured for your assistant.
You should not provide sensitive, regulated, or confidential information unless necessary and appropriate for your use of the Services.
6. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve user experience, measure marketing effectiveness, and support website functionality.
You may be able to control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Data Retention
We retain information for as long as reasonably necessary to provide the Services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain records.
Retention periods may vary depending on the type of information, the nature of the Services, legal requirements, and operational needs.
After cancellation or termination, we may delete, disable, anonymize, or retain information as permitted or required by law and our internal retention practices.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission, processing, or storage is completely secure. We cannot guarantee absolute security.
You are responsible for using appropriate safeguards in your own business, including reviewing assistant behavior, protecting your devices, and limiting sensitive information shared through the Services.
9. Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict certain uses of your information.
To make a privacy request, contact:
We may need to verify your identity before responding to a request.
10. Marketing Communications
If you receive marketing communications from us, you may opt out by following the unsubscribe instructions in the message or contacting us at support@mibec.ai.
Service-related messages, billing notices, setup communications, security alerts, and transactional communications may still be sent as necessary to provide the Services.
11. Children’s Privacy
The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at support@mibec.ai.
12. Third-Party Links and Services
Our website and Services may link to or rely on third-party websites, tools, or services. We are not responsible for the privacy practices, security, or content of third parties.
13. International Users
MIBEC.AI is intended primarily for businesses in the United States. If you access the Services from outside the United States, your information may be processed in the United States or other locations where our service providers operate.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date. Continued use of the Services after an update means you acknowledge the updated policy.
15. Contact Us
Questions about this Privacy Policy may be sent to: