Frequently Asked Questions

  • mibec.ai is an AI assistant built into your business phone number so you never miss a call—or a lead.

    When someone calls, it rings you first. If you don’t answer, mibec.ai captures voicemail, sends you the transcript, and texts the customer back instantly to continue the conversation, answer questions, capture details, and book appointments (plan-dependent). It can also receive forwarded missed calls from your existing phone, so you can keep using the number you already rely on.

  • mibec.ai is built for busy small business owners and solopreneurs who rely on calls and texts but can’t always respond immediately—especially:

    • Home service pros (contractors, landscapers, HVAC, plumbers, cleaners, etc.)

    • Real estate agents and small teams

    • Other service businesses where speed-to-lead matters

  • Most small businesses lose leads because they:

    • Miss calls while working

    • Respond too late

    • Don’t have time to answer repetitive questions

    mibec.ai makes sure every inquiry gets an immediate, professional response—even when you’re unavailable.

  • Depending on your plan, the assistant can:

    • Respond to missed calls instantly via SMS

    • Capture voicemail and send you a transcription

    • Answer common questions about your business (services, hours, service area, policies, next steps)

    • Capture lead details and send them to you

    • Confirm appointments automatically and text you the booking details (Pro & Premium)

  • Customers can:

    • Call or forward calls to your mibec.ai number (it rings you first)

    • Text your mibec.ai number like any business

    • Text “HELLO” to start a conversation (great for ads, QR codes, signs, flyers, business cards)

    Web chat can be added as a follow-up channel as it becomes available.

  • You’ll be assigned a dedicated mibec.ai number.

    If you currently use your mobile phone for business, you can also forward missed calls (or calls you don’t want to answer) to your mibec.ai number so the assistant can take over.

  • If you miss a call:

    1. The caller is prompted to leave a voicemail

    2. You receive the voicemail transcription

    3. The assistant texts the caller back immediately and continues the conversation by SMS

    This keeps the lead warm and helps capture details without you needing to do anything in the moment.

  • On Pro and Premium, the assistant can confirm appointments automatically and send you the details.

    Scheduling can work in two ways:

    • If you have a scheduling link (calendar booking page), the assistant can share it and guide customers to book.

    • If you don’t, you can text your availability to the assistant and it will offer time slots and confirm an appointment.

  • No. mibec.ai is designed for solopreneurs who don’t have (or don’t want) complex systems.

    If you have a website or FAQs, we can use them. If not, we can build your business information set with you.

  • A Business Info Pack is the information your assistant uses to answer customers accurately. It can include:

    • Services and service area

    • Hours

    • Common FAQs

    • Policies (cancellation, deposits, etc.)

    • Pricing guidance (optional)

    • Your preferred tone and messaging

    Starter includes 1 Business Info Pack. Pro and Premium include more.

  • Yes. If you don’t have documentation ready, that’s common.

    We offer Done-for-You Business Info Pack Builds where we help you create a clean, professional set of FAQs and business details so the assistant can answer customers correctly.

  • miibec.ai is different in a few important ways:

    1) Built for solopreneurs.

    No CRM required. No complicated platform to learn.

    2) Calls ring you first.

    It’s not trying to replace you—it backs you up when you’re busy.

    3) Designed for text-first conversations and lead conversion.

    Customers can text “HELLO” from your marketing materials, get answers instantly, and move toward booking.

    4) Done-for-you setup and ongoing updates.

    Most tools are DIY. We set it up, test it, and keep it current through Tune-Ups (plan-dependent).

  • We design the assistant to stay aligned to your business:

    • It answers using your Business Info Packs

    • If it’s unsure, it asks clarifying questions or escalates to you

    • Pro/Premium includes monthly Tune-Ups to keep things accurate

  • A Tune-Up is a planned update where we:

    • Update your Business Info Packs (services, hours, policies, etc.)

    • Improve answers based on real customer questions

    • Re-test the assistant to ensure it’s behaving as expected

    Pro includes 1 Tune-Up/month. Premium includes 2 Tune-Ups/month.

  • mibec.ai includes a one-time setup plus a monthly subscription.

    • Starter: $299 setup + $79/month

    • Pro: $499 setup + $149/month

    • Premium: $949 setup + $399/month

    Plans include a monthly conversation allowance, with simple upgrade/overage options if needed.

  • A conversation is a back-and-forth exchange with one customer about one request—like:

    • “Do you service my zip code?”

    • “How much does it cost?”

    • “Can I book an appointment?”

  • Most setups take a few days once we have:

    • Your business details (quick intake form)

    • Any website/FAQ info (optional)

    • Your scheduling preference (link vs availability by text)

  • Only English for now

  • Yes. The assistant can respond anytime—after hours, on weekends, or while you’re busy—so customers always get a quick response.

  • Yes. Your Business Info Packs define what the assistant should (and shouldn’t) say. Tune-Ups help keep it accurate as your business changes.

  • Visit mibec.ai and sign up. You can fill out a quick intake form and we will guide you through setup.